(702) 545-6664
Alcohol Awareness Training by TAM® of Nevada
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FAQs/Help

Alcohol Awareness Training FAQ/Help


General
  1. What is your privacy policy?
    Please check our privacy policy here.
  2. Who is required to attend the Alcohol Beverage Awareness Training program?
    Alcohol Awareness Beverage Awareness Training is required in Nevada Counties (Clark and Washoe County) with a population of 400,000 or more. Effective July 1, 2007, NRS 369.630 requires owners or operators of liquor establishments (i.e., hotels, bars, casinos, clubs, restaurants, grocery or convenience stores) whom hire or employ persons (i.e., cocktail servers, bartenders, food servers, waiters, waitresses, cashiers, clerks, stock handlers) that sell or serve alcohol, alcoholic beverages, or act as a security guard at such establishments to ensure such persons complete a State certified Alcohol Beverage Awareness program and hold a valid Alcohol Education Card.

    As a condition of employment, many businesses require that certain jobs or positions also attend an Alcohol Awareness Beverage Awareness Training program and carry an Alcohol Education Card. For example: several companies including hotels, casinos, and clubs require Executives, Managers, Valet Attendants, and others to attend the class and obtain their Alcohol Education Card. You should always check with your employer before getting your card or renewing as you may be eligible for a corporate discount through certain providers. An establishment is defined as a business that sells alcoholic beverages for consumption on the premises and businesses that sell alcoholic beverages in corked or sealed containers or receptacles for consumption off the premises. These provisions do not apply to a Nevada Licensed Wholesale Dealer, or a private club, or other facility which is not open to the public. An establishment who violates provisions pertaining to Alcohol Awareness Training is subject to an administrative fine ranging from $500.00 to $5000.00. To remain in good standing with your employer and to help them avoid unnecessary fines, be sure to keep up on your training and renew your Alcohol Education Card every four years, as required by Nevada state law.
  3. Do I have to be 21 to take the training?
    No. However, you must be at least 16.
  4. How much does the class cost?
    You can take the class online for $24.95 (payable upon registration). After you complete the online course, you must go to the TAM® Official Training Center to take the final exam in the presence of a certified instructor or proctor. When you successfully complete the exam, you will be issued your Alcohol Education Card.

    If you choose classroom training, the cost of the course is $35.00.
  5. Where is your classroom located?
    TAM® of Nevada’s official training center is located at 3900 Paradise Road, Suite 205, Las Vegas, NV 89169-0929. Map
  6. Do I need to bring identification with me for class or to take the exam?
    For ID requirements, please visit our Valid Identification page.
  7. Do you accept vouchers through Nevada Job Connect?
    Yes. Your voucher must show TAM® of Nevada as the provider, along with our address: 3900 Paradise Road, Suite 205, Las Vegas, NV 89169-0929. Please contact our office at (702) 545-6664 for special instructions regarding vouchers.
Payment
  1. How are credit and debit card charges handled?
    Should you have any questions about charges on your credit or debit card, please contact us at TAMsupport@tamnevada.com.

    Your credit or debit card will be charged by the National Hospitality Institute® and will appear on your statement as such.

    Your information is processed securely using the latest technology, including fraud prevention techniques and address verification system processing.

    We do not keep your credit card number nor do we have the ability to process your card manually.

    Once you enter your credit or debit card number, please give the system time to process the transaction. If you click on the process button before it finishes processing, you may be charged for each time you click and those funds will be held until you contact us to initiate a refund. You must contact us within 30 days to receive a refund for excess charges.
  2. What is the cost of the online and instructor-led training program?
    This course is only applicable in the State of Nevada. The online course is $24.95. The instructor-led course is $35.
  3. What is your refund policy?
    Once you register for a course, there are no refunds. The one exception is if your credit or debit card was charged multiple times for the same course. If you enrolled for a classroom training session, you may reschedule the class one time in the next 30 days. If you run into technical difficulties, please contact us at TAMsupport@tamnevada.com.

Alcohol Education Cards (TAM Cards®)

  1. When will I receive my Alcohol Education Card or TAM Card®?
    Your card will be issued as soon as you pass the proctored exam at the TAM® of Nevada Official Training Center.
  2. How do I get a replacement Alcohol Education Card or TAM Card®?
    To replace a lost or stolen TAM® certification card, please contact our training center at 702-545-6664. We will check for your status in our database before issuing a replacement card. You will need to bring identification to our training center and pay $10.00.
  3. For how long is my Alcohol Education Card valid?
    Nevada passed a state law on July 1, 2007 requiring that card holders attend an approved alcohol beverage awareness training program and renew their Alcohol Education Cards every four years or four years from issuance. To remain in compliance with Nevada state law, check your issue date (or date tested) and renew your card before four years has passed.
  4. Do Alcohol Education Cards (TAM Cards®) expire?
    Alcohol Education Cards (TAM Cards®) are valid for four (4) years from the date of issuance.
  5. Can I take a shorter class to renew my Alcohol Education Card?
    The State of Nevada requires that you must retake the entire certification course every 4 years. However, we offer an online course as an alternative to classroom training. Some of our students find this to be a more convenient option as they can learn at their own pace. You will still get the same content through the online course and you will need to come into the training center to take the proctored exam. Upon passing the exam, you will be issued your Alcohol Education Card (TAM Card®) immediately.
  6. How long does it take to get my Alcohol Education Card after I finish the training?
    Upon passing the exam, you will be issued your Alcohol Education Card (TAM Card®) immediately.
  7. What if I need my Alcohol Education Card right away?
    You’ll get your Alcohol Education Card (TAM Card®) in just four easy steps!


    TAM® of Nevada offers online and classroom training with ample proctored exam times to help you get your Alcohol Education Card quickly and easily.
  8. What if I lose my Alcohol Education Card?
    TAM® of Nevada will replace your lost card for $10. Please contact the TAM® Official Training Center at (702) 545-6664 so that we can check our database for the issue date of your Alcohol Education Card (TAM Card®).

TAM® Online - Alcohol Awareness Training

  1. Can I take the online course if I have never had an Alcohol Education Card (TAM Card®) in Las Vegas?
    Yes, absolutely. You will get the same content by taking the online course, you just learn at your own pace. The State of Nevada does require you to pass an exam with a score of at least 75% at a proctored location. So, you will have to come to the TAM® of Nevada official training center to take the test and be issued your Alcohol Education Card (TAM Card®).
  2. Can I use a voucher from Nevada Job Connect with the online course?
    Yes. Your voucher must show us as the provider, along with our address: 3900 Paradise Road, Las Vegas, NV. Please contact our office at (702) 545-6664 for special instructions regarding vouchers.
  3. Is there a difference between the online course and the classroom course in regards to what an employer will accept?
    Your employer may or may not have a preference. The TAM® online and classroom courses are both approved through Nevada’s Commission on Postsecondary Education. You will receive the same content by taking the online course, you just learn and complete the course at your own pace. The State of Nevada does require you to pass an exam with a score of at least 75% at a proctored location. So, you will have to come to the TAM® of Nevada official training center to take the test and be issued your Alcohol Education Card (TAM Card®).
  4. If I choose online learning, is it noted on my Alcohol Education Card (TAM Card®)?
    No, the method of learning is not noted on the Alcohol Education Card (TAM Card®), but it will be stored in our database.
  5. I let my Alcohol Education Card (TAM Card®) expire while I was laid off. Can I renew it online?
    Yes, absolutely. You will receive the same content by taking the online course; you just learn and complete the course at your own pace. The State of Nevada does require you to pass an exam with a score of at least 75% at a proctored location. So, you will have to come to the TAM® of Nevada training center to take the test and be issued your Alcohol Education Card (TAM Card®).
  6. Is online alcohol education accepted in the State of Nevada?
    Yes, online alcohol education is acceptable in the State of Nevada as long as the provider has received approval for their online offering through Nevada’s Commission on Postsecondary Education. However, you must complete a proctored exam and achieve a passing score of at least 75%.
  7. How long is the online class?
    Approximately 3 hours, depending on the pace of the student.
  8. Can I log out of the course?
    You can log out of the online course at anytime; however, please remember that once registered, you must complete the course within 90 days.
  9. Do I need to have sound on my computer to take the training online?
    Yes.
  10. Is the course material printable?
    Yes.
  11. Will my computer work with this course?
    Most all PC computers will work with this course so long as you have Internet access. You can login from multiple computers, as long as you are connected to the Internet and remember your username and password.

TAM® Classroom - Alcohol Awareness Training

  1. I wanted to enroll in one of the classroom training sessions, but I may be about ten minutes late. Can I still sign up for that class?
    We actually recommend that you arrive at least 15 minutes early whenever possible, especially if you have not registered online for the class. If you will be late for class or need to leave early, it is best to contact the training center beforehand and speak to one of our certified TAM® instructors. You will be tested immediately after the class so you will need to allow enough time to remain in class for the testing period.

    If scheduling is an issue, then you may want to consider the online course if you have access to a computer. If you do not have access to a computer, you can contact our office and set up a time to use our computers during our regular business hours. After you complete the online training, a proctored exam is administered. Upon passing the exam, we will immediately issue your Alcohol Education Card (TAM Card®).

Exam - Alcohol Beverage Awareness Training Certification

  1. Is there a way for me to take the final exam and get my Alcohol Education Card (TAM Card®) online?
    The Nevada Commission on Postsecondary Education requires an in-person proctored exam. Therefore, we cannot offer the exam online at this time.
  2. Where is the location to take the final exam?
    TAM® of Nevada is located at 3900 Paradise Road, Suite 205, Las Vegas, NV 89169-0929. You will need to show two forms of identification, one must be a picture ID (any state driver's license, state or military ID, passport, alien registration card, etc.) before you can take the final exam.
  3. I cannot print my certificate of completion. Will this be a problem when I go to the TAM® training center to take the proctored exam?
    Having a printed certificate is preferred. However, we can validate that you completed the online course when you arrive at the training center. You will need to show two forms of identification, one must be a picture ID (any state driver's license, state or military ID, passport, alien registration card, etc.) before you can take the final exam.
  4. What is the format of the exam questions?
    The exam questions are all multiple choice and true and false.
  5. What do I do if I think there is something wrong with the exam results?
    You will take the exam at the TAM® of Nevada Official Training Center. You should be able to report any problems to the proctor.
  6. Do I have to take a test?
    If you want to receive your Alcohol Education Card, you do need to take the test and pass with a score of at least 75%.
Liquor Licensees, Employers, Owners, Operators
Depending on the agreement or arrangement with a particular corporate customer and the estimated student volume, TAM® of Nevada can arrange for different programs and offer preferred provider benefits to you and your employees.
  1. Does TAM® of Nevada offer corporate programs and discounts?
    Yes. TAM® of Nevada can offer charitable contribution programs and volume rates for large properties. Our clients can choose to subsidize the training as part of an employee loyalty program or offer a corporate discount to their employees through a preferred provider agreement with TAM® of Nevada.
  2. Will TAM® of Nevada conduct training classes at our location?
    Yes. TAM® of Nevada can offer the TAM® training program at your location or schedule group session at our official training center. We have several certified TAM® instructors who can hold regular classes and proctor exams at your facility. We can also arrange to issue cards on location depending on the number of students and scheduling requirements.
  3. Can TAM® of Nevada track and report on Alcohol Education Card renewal or expiration dates?
    Yes. We can provide monthly reports on employees whose cards are due to expire. We can also provide renewal notices to your employees to ensure that your employees are staying current on their Alcohol Beverage Awareness Training requirement.
  4. Can TAM® of Nevada audit our employees to check for valid Alcohol Education Cards?
    Yes. We can provide audit services on a monthly or quarterly basis to ensure that your employees are in compliance and have valid Alcohol Education Cards.
  5. Can our employees take the TAM® online training program at a corporate discount?
    Yes. Your employees may use their corporate discount with our online and classroom programs. They would still need to take a proctored exam at our official training center or your facility if we are conducting on-site training for you.
Technical Support
  1. I was in the middle of taking the course and was dropped out. What do I do?
    This is probably due to poor internet connectivity and is more likely to occur if you are connected via a wireless internet connection. When you return to the course, you can navigate to the location where you left off and restart from that point.
  2. I cannot print my certificate of completion. Will this be a problem when I go to the TAM® training center to take the proctored exam?
    Having a printed certificate is preferred. However, we can validate that you completed the online course when you arrive at the training center. You will need to show two forms of identification, one must be a picture ID (any state driver's license, state or military ID, passport, alien registration card, etc.) before you can take the final exam.
  3. I was not able to print a certificate after completing the course. What do I do?
    We can look up your training record when you arrive to take your final exam. So, don’t panic if you can’t print the certificate. We have other methods for checking your completion status for the course.

    If you complete the course and have to exit it without printing your certificate, you will not be able to return to the course to print the certificate at a later time. You can, however, print a copy of your records/transcripts from the course by following these instructions:
    1. Go to http://learn.tamnevada.com/ and login using the username and password that you created during the registration process.
    2. From the Home page, click on the Records/Transcript tab. Check that your Status is set as “complete” and that you obtained a Score of “100” for the course entitled, “Techniques of Alcohol Management® WBT.”
    3. Click on the Print Records/Transcript Report button.
    4. Click on “Select learning modules/programs.”
    5. Choose “Techniques of Alcohol Management® WBT” and click on the single down arrow.
    6. Click on OK.
    7. Click on Print Preview.
    8. Click on Print.
  4. Why are the videos loading so slowly?
    The problem is usually due to using a dial up connection. In addition, older computers with low memory can make it difficult to use.
  5. I registered and was taking the course, but logged out so I could come back later to start the course, but when I tried to login, I received a message telling me that there was no such username. How do get in?
    On registration, you were asked to provide a valid email address as your username and to choose a password. After you register you are automatically put into the student center because the system recognizes that username. Often, a student will type an incorrect address such as "myemail@hotail.com" leaving out the "m" in 'hotmail" or any other such misspelling. If you typed in your username incorrectly, please contact us at TAMsupport@tamnevada.com so we can correct it for you before you can login again.
  6. What if I can’t remember my password?
    Click on the lost password link and type in your e-mail address. A new temporary password will be sent to you in an e-mail. Please remember that passwords are case sensitive.
Individuals
  1. Who is required to attend the Alcohol Beverage Awareness Training program?
    Alcohol Awareness Beverage Awareness Training is required in Nevada Counties (Clark and Washoe County) with a population of 400,000 or more. Effective July 1, 2007, NRS 369.630 requires owners or operators of liquor establishments (i.e., hotels, bars, casinos, clubs, restaurants, grocery or convenience stores) whom hire or employ persons (i.e., cocktail servers, bartenders, food servers, waiters, waitresses, cashiers, clerks, stock handlers) that sell or serve alcohol, alcoholic beverages, or act as a security guard at such establishments to ensure such persons complete a State certified Alcohol Beverage Awareness program and hold a valid Alcohol Education Card.
  2. When will I receive my Alcohol Education Card or TAM Card®?
    After you complete the online or classroom training, you will need to take and successfully pass a proctored exam (required by the State of Nevada) at the TAM® of Nevada Official Training Center. We’ll take your picture and issue you your TAM Card® the day of your test.
  3. For how long is my Alcohol Education Card valid?
    Nevada passed a state law on July 1, 2007 requiring that card holders attend an approved alcohol beverage awareness training program and renew their Alcohol Education Cards every four years or four years from issuance. To remain in compliance with Nevada state law, check your issue date (or date tested) and renew your card before four years has passed.
  4. Can I take a shorter class to renew my Alcohol Education Card?
    The State of Nevada requires that you must retake the entire certification course every 4 years. However, we offer an online course as an alternative to classroom training. Some of our students find this to be a more convenient option as they can learn at their own pace. You will still get the same content through the online course and you will need to come into the training center to take the proctored exam. Upon passing the exam, you will be issued your Alcohol Education Card (TAM Card®) immediately.
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